Team Dynamics - Conflict Resolution Strategies Essay example
1195 Words5 Pages
Team Dynamics - Conflict Resolution Strategies
People work in groups or teams everyday whether in their career, education, political organization, church, or any other social setting. Conflict while working in teams or groups is inevitable. When taking people of different backgrounds, personalities, moral, and ethical beliefs and putting them together in a group, conflict will arise. The key to achieving your team goals is to construct and conquer your goals with keeping the greater good of the team in mind. Conflict as it arises should be combated and abated through swift and thorough resolution techniques. When dealt with properly conflict resolution can give rise to a cohesive and productive team.
What Is Conflict?…show more content…
Conflict arises from various sources in the team setting (Capozzoli, 1995). The most common causes of conflict are values, attitudes, needs, expectations, perceptions, resources, and personalities. As we are all raised with different values, morals come into play when the team issue deals directly or indirectly with ones values, morals, or ethics. Conflicting attitudes can bring about problems as two or more team members prove to have differing goals in mind. Individual needs can cause rifts within a team when they are not satisfied. The expectations of team members are not the same on how the goal will be met. We all have different perceptions of life situation and interpret them differently. The lack of resources needed to complete a task can cause conflict. Differing personalities play a major role in team conflict.
Types of Conflict
There are many types of conflict; some are beneficial while others are detrimental. All types of conflict fall into three major categories (Engleberg, Wynn, and Schuttler, 2003; Stewart, Manz, and Sims, 1999). Relationship-oriented conflict, also known as affective conflict, is brought about when team members experience interpersonal incompatibilities. Relationship conflict is usually detrimental as team members have different perceptions of communication and social skills. Whereas Task-oriented conflict, also referred to as cognitive conflict or procedural conflict, occurs when team members disagree about
Essay about Conflict Resolution
1616 Words7 Pages
Throughout life people should consider developing integrated conflict management systems to prevent and resolve conflict and provide practical guidelines for designing and implementing such systems. The principles identified in this document can be used to manage external conflict with customers, clients and the public. Better understanding of people's personality types is the first step in resolving conflict. Group participation is another area that deserves attention. Understanding the objective of the group will also help to strive towards a common goal, and help to dissolve conflict. Personalities enter into play in all aspects of life, from the most innocent playground activity in kindergarten to corporate…show more content…
Conflict is detrimental to a group's ability to work together. Although conflict can never be completely avoided, most personality differences can be worked around if you know how to identify them, understand how they affect the group and learn methods to avoid them. Thompson, Aranda, and Robbins (2001) write about two main types of conflict. The first type of conflict is; emotional conflict, or sometimes called A-type conflict. This conflict can threaten productivity. These personality types can take over a group. They bully the other members into accepting their point of view. They can be overbearing, or use anger to overwhelm any opposition to their ideas. They can be so opinionated that no one else has a chance to speak up or get their point across. The next type of conflict is; cognitive conflict, or sometimes called C-type conflict. This conflict usually revolves around the merits of ideas or plans. Although disagreement can occur, this type of conflict can be used to stimulate creativity. Looking at a problem from different points of view can assist the whole team in problem solving. The method is to attack the idea not the person. This type of conflict usually benefits team functioning. The goal is to turn A-types personalities into C-types. There are several different ways of achieving that goal. To start with, each team member must agree on a common plan. Duties should be divided evenly and all team members must hold each